At Alanview Group, I support clients with requests, concerns, and project enquiries through messaging, email, and digital channels. I keep them informed about project progress and relay requirements to designers, developers, and project leads.
At Moniepoint Inc., I managed relationships with business customers and merchants, handling enquiries about POS terminals, transactions, loans, MonieBook, and account services. I investigated complaints, documented cases in Zendesk, and followed up on escalations through resolution.
At Nomba, I processed more than 500 POS claims in under three months. I also guided merchants through troubleshooting and followed up after escalating specialized issues.
At Haptic Global, I handled customer enquiries and complaints and coordinated daily operations between customers, staff, and suppliers. I hold a B.Eng. in Structural Engineering from University of Benin and certifications in Responsive Web Design and health and safety.
