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JANVI MISHRA

@janvimishra

Process Intelligence Team Lead at Telus Health, standardizing global commission operations and improving product performance reporting.

India

Message

At Telus Health, I lead a 22-person team and drive Revenue Assurance and transformation programs. I co-led the integration of two commission processes and standardized broker commission operations across North America, EMEA, and APAC.

I developed Power BI dashboards for invoice tracking and operational KPIs, giving teams centralized visibility. I also designed a product performance framework across 160+ global products that reduced reporting effort by 80%.

Experience

Work history, roles, and key accomplishments

Current

Team Lead - Process Intelligence

Current

Telus Health

Oct 2024 - Present (2 years)

Leading a team of 22 FTEs, driving process integration, risk analysis, and global standardization. Developed Power BI dashboards and product performance frameworks to enhance visibility and reduce reporting effort.

Power BI DAX Data Modeling Power Automate Excel VBA Tableau Salesforce Workday Process Optimization Change Management Stakeholder Management Risk Management KPI Management MIS Reporting

Business Effectiveness Specialist

Telus Health

Aug 2021 - Sep 2024 (3 years 1 month)

Managed vendor commission and sales compensation operations for 160+ global stakeholders. Led data migration of 2,000+ contracts to Salesforce and developed automated dashboards for client risk monitoring.

Salesforce Workday 1MSI Data Migration Dashboard Development Risk Management Compensation Management Governance

Business Operations Specialist

Extramarks Education Pvt Ltd

Jun 2018 - Jul 2021 (3 years 1 month)

Managed end-to-end customer operations for a global client base, including order onboarding and escalation management. Developed retention strategies that improved customer engagement and supported cross-sell initiatives.

Customer Operations Escalation Management Retention Strategy Cross Selling Service Delivery