Looking for a job

Janvi Arora

@janviarora

Message

I improve HR service delivery through analytics, automation, and employee support.

India

Message

What I'm looking for

I'm looking for HR Operations, HR Business Partner, or People Operations opportunities, including remote or hybrid roles, where I can improve employee experience, HR service delivery, analytics, and digital HR automation.

At Ericsson India, I deliver end-to-end HR operations and shared-services support, resolving 30+ employee cases daily with a 95%+ resolution-quality rate. I’ve led HR Direct and Employee Self-Service onboarding for 1,200 employees and partnered with People Business Partners to turn case-trend data into service improvements.

I also contribute to Digital HR Transformation through GBS BOT and Smart Email BOT development, helping reduce manual HR workload by 50%. Earlier, at Axis Consultants India, I closed 50+ critical roles across functions while supporting end-to-end recruitment.

Experience

Work history, roles, and key accomplishments

Current

Officer – HR Operations & Shared Services

Current

Ericsson India Pvt. Ltd.

May 2023 - Present (3 years 4 months)

Delivered end-to-end HR operations support across global and local HRIS platforms, ensuring policy compliance and operational efficiency. Resolved 30+ employee HR cases daily, maintained 95%+ resolution quality, and led onboarding sessions for 1,200 employees.

HR Operations Employee Lifecycle Management Onboarding Offboarding Employee Relations Statutory Compliance HR Administration HR Shared Services Case Management SLA Management Root Cause Analysis Knowledge Base Management SAP SuccessFactors HR Direct Employee Self Service People Analytics Generative AI ChatGpt Claude

Education

Degrees, certifications, and relevant coursework

Narsee Monjee Institute of Management Studies

Master of Business Administration, Human Resources

2022 - 2024

Pursued an MBA in Human Resources, focusing on strategic HR management, organizational behavior, and people analytics.

Prestige Institute of Management

Bachelor of Business Administration, Human Resources

2018 - 2021

Completed a Bachelor of Business Administration with a specialization in Human Resources, building foundational knowledge in HR principles and business management.