Open to opportunities

Jan User

@januser1

Message

Experienced program manager with expertise in project coordination.

United Arab Emirates

Message

What I'm looking for

I am looking for a role that fosters collaboration and values continuous improvement.

I am an experienced and results-driven program manager with a strong background in project coordination and administration. My expertise lies in assessing vulnerabilities, crafting data-driven policies, and championing continuous improvement. I have successfully managed end-to-end project coordination for diverse clients, streamlining workflows and enhancing stakeholder collaboration. My commitment to ongoing professional development is evident through my certifications, including Agile Scrum and leadership training.

Throughout my career, I have demonstrated strong leadership and organizational skills, particularly in my role as a board member for The Silent Witness Network, where I led project planning and advocacy efforts to address family and domestic violence. My experience in the healthcare sector as a medical administrator and physical therapist has further honed my ability to manage complex projects and collaborate effectively with various stakeholders. I am passionate about driving efficiency and compliance in all my endeavors, ensuring high-impact results for the organizations I work with.

Experience

Work history, roles, and key accomplishments

Current

Board Member

Current

The Silent Witness Network

Jan 2020 - Present (5 years 4 months)

Led project planning and advocacy efforts to address family and domestic violence. Collaborated with stakeholders to develop strategic plans and organized campaigns to raise awareness and promote education.

Project Planning Advocacy Research Public Awareness Leadership Communication Strategic Planning

Current

Freelance Project Coordinator

Current

Self Employed

Jul 2024 - Present (10 months)

Managed end-to-end project coordination for diverse clients, streamlining workflows using Asana, Trello, and Notion to improve efficiency by 30%. Developed automated dashboards in Google Sheets/Excel to reduce reporting errors by 40% and designed structured client onboarding processes.

Project Coordination Asana Trello Notion Google Sheets Excel Workflow Optimization Onboarding Risk Assessment

Project Coordinator

ServiceNow

Aug 2022 - Aug 2023 (1 year)

Led transformation of NextGen Program in APAC, optimizing delivery management and fostering cross-functional collaboration. Implemented a robust data management system, enhancing accuracy and reporting across APAC.

Project Management Delivery Management Cross Functional Collaboration Data Management Hiring Events

Case Manager

IAG

Mar 2022 - Aug 2022 (5 months)

Oversaw daily claims, identifying and aiding vulnerable clients post-catastrophic events. Managed funds and crafted budget plans while ensuring compliance with organizational policies and legislation.

Claims Management Budgeting Compliance Project Management FastTrack Applications Vulnerability Assessment Stakeholder Engagement

Health Portfolio Manager

The Vermilion Project

Sep 2021 - Apr 2022 (7 months)

Managed content creation for health advocacy campaigns, ensuring evidence-based and accessible health promotion content. Conducted research and fact-checking to support campaign effectiveness.

Content Creation Advocacy Research Fact Checking Campaign Management Social Media Community Engagement

Client Solution Specialist

Department of Jobs, Precincts and Regions

Jan 2022 - Mar 2022 (2 months)

Provided guidance to clients on Covid Safe measures, addressing execution barriers and developing solutions. Maintained accurate records of inquiries and communications.

Covid Safety Problem Solving Communication Data Privacy Project Management

Medical Administrator

Private Clinic

Jul 2020 - Jan 2022 (1 year 6 months)

Managed administrative tasks including billing and insurance claims. Implemented filing systems and created onboarding manuals to enhance job performance and compliance.

Administration Billing Claims Compliance Onboarding

Community Program Coordinator

WASEMA

Feb 2021 - Jul 2021 (5 months)

Directed a community initiative focused on the social integration of refugee and Culturally and Linguistically Diverse women. Collaborated with stakeholders to design and execute health and education sessions.

Social Integration Project Management

Physical Therapist and Community Worker

Team Rehabilitation

May 2018 - Jan 2019 (8 months)

Achieved a decrease in patient recovery time through interdisciplinary collaboration. Implemented evidence-based techniques for improved functional outcomes.

Physical Therapy Patient Care Interdisciplinary Collaboration

Physical Therapist

Deenanath Mangeshkar Hospital

Apr 2016 - May 2018 (2 years 1 month)

Provided comprehensive physiotherapy care, tailoring treatment plans for diverse patients. Developed customized home rehabilitation programs and contributed to research.

Treatment Planning Patient Rehabilitation Research Patient Support Home Care

Education

Degrees, certifications, and relevant coursework

Indian School of Public Policy

Public Policy

2024 -

Pursuing studies at the Indian School of Public Policy to deepen understanding of public policy frameworks and their impact on health systems.

Deakin University

Master's degree, Public Health

2019 - 2021

Completed a Master's degree in Public Health, focusing on health policy, epidemiology, and community health initiatives. Developed skills in data analysis and program evaluation to address public health challenges.

Maharashtra University of Health Sciences

Bachelor's degree, Physiotherapy

2012 - 2017

Earned a Bachelor's degree in Physiotherapy, gaining comprehensive knowledge in physical therapy techniques and patient care. Engaged in clinical practice to enhance rehabilitation outcomes for diverse patient populations.