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Jannina Ortiz

@janninaortiz

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Virtual administrative assistant with 15+ years supporting executives and teams.

United States

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What I'm looking for

I seek a collaborative organization where I can provide proactive administrative support, streamline workflows, and grow into expanded operations or leadership responsibilities.

I am a Virtual Administrative Assistant with over 15 years of experience providing high-quality administrative support to executives and teams in fast-paced environments. I prioritize efficient communication, confidentiality, and proactive problem-solving to maintain a professional work atmosphere.

I have a proven track record of managing calendars, coordinating meetings, handling sensitive information, and implementing process improvements—such as introducing a new phone system and developing employee and fire drill manuals. I also brought in $34,000 in rental payments in one year, demonstrating strong operational and revenue-related impact.

My background includes office and program management, training and team leadership, newsletter and publication design, and social media strategy development. I have worked across sectors including nonprofits, healthcare, entertainment, and government, and I am comfortable with documentation, CRM data entry, and workflow optimization.

I am proficient in Microsoft 365, Google Workspace, WordPress, Adobe Photoshop, Microsoft Publisher, Constant Contact, scheduling software, and desktop sharing tools, and I speak English fluently with conversational Spanish. I bring reliability, organizational strength, and a commitment to delivering results with minimal supervision.

Experience

Work history, roles, and key accomplishments

Administrative Assistant

Unitarian Universalist Church of Annapolis

Jun 2019 - Jun 2025 (6 years)

Managed office operations, calendars, rentals and communications while implementing a new phone system and social media strategy that improved audience engagement; processed $34,000 in rental payments in one year and developed employee and fire drill manuals.

Calendar Management Social Media Google Workspace Customer Relations Documentation

Office Manager

Edgewater Acupuncture

Aug 2011 - Mar 2013 (1 year 7 months)

Managed office administration, scheduling, payments and patient communication to maintain smooth clinic operations and a welcoming patient experience.

Office Administration Patient Scheduling Payments Processing Records Management Customer Service Confidentiality Time Management Training

Team Leader

Convergys

Feb 2009 - Oct 2010 (1 year 8 months)

Led and trained a 20-agent call center team, improving performance and promoting multiple agents to leadership roles while maintaining company quality metrics.

Team Leadership Coaching Call Center Operations Performance Management Training Development Quality Assurance Time Management CRM

Trainer

Convergys

Feb 2008 - Oct 2009 (1 year 8 months)

Delivered classroom and on-the-floor training for new hires, achieving training class completion rates above 90% and creating training materials used company-wide.

Training Delivery Curriculum Development New Hire Onboarding Coaching Presentation Skills Documentation Classroom Management

Costuming & Events Coordinator

Walt Disney World

Jun 1997 - Dec 2001 (4 years 6 months)

Managed costuming and resources for VIP events and large-scale park openings, supporting high-profile celebrity and VIP functions under compressed timelines.

Event Coordination Costuming Resource Management event support Logistics Team Coordination Time Management Operations

Executive Assistant

American Embassy

Jun 1991 - Aug 1993 (2 years 2 months)

Reorganized classified filing systems and provided administrative support to the Chief of the Narcotics Affairs Section for a $1M program while holding a classified security clearance.

Executive Support Records Management Confidentiality Coordination

Education

Degrees, certifications, and relevant coursework

ITT Technical Institute

Bachelor of Science, Digital Entertainment and Game Design

2006 - 2008

Grade: 3.86

Activities and societies: Valedictorian; National Technical Honor Society member since 2007

Completed coursework toward a Bachelor of Science in Digital Entertainment and Game Design with a 3.86 GPA and membership in the National Technical Honor Society.