Open to opportunities

Jannet Sbaa

@jannetsbaa

Message

I lead multi-site operations and strategic account delivery across EMEA.

United Kingdom

Message

What I'm looking for

I'm looking to lead multi-site operations and strategic account delivery, using data, automation, and cross-functional collaboration to improve customer outcomes, retention, and sustainable growth.

At TLScontact, I direct remote operational and commercial delivery for multi-million-pound international accounts, including UK Visas and Immigration and Her Majesty’s Passport Office contracts.

I coordinate multi-hub operations across EMEA, protect recurring revenue, scale account value, and maintain 98%+ client satisfaction through locally tailored commercial processes. I also use Salesforce and CRM analytics to establish disciplined pipeline health and forecast reporting for senior leadership.

I build distributed teams and asynchronous operating rhythms, partnering with RevOps, Finance, Product, and implementation teams to remove bottlenecks, accelerate account mobilization, and embed automation into customer-success workflows.

Experience

Work history, roles, and key accomplishments

Current

Account Service Delivery Manager

Current

TLScontact

Jul 2018 - Present (8 years 2 months)

Direct remote operational and commercial delivery of multi-million-pound international accounts, including UKVI and HMPO contracts. Manage distributed teams across EMEA, drive service optimization, and scale account value.

Salesforce CRM Analytics Asynchronous Communication Remote Team Management Pipeline Management Forecasting Process Automation Stakeholder Management Cross Functional Collaboration

Regional Operations Coordinator

TLScontact

Jul 2014 - Jul 2018 (4 years)

Orchestrated regional service operations, acting as the primary delivery bridge between commercial clients and distributed execution teams. Supervised daily operational cadence and improved regional performance metrics by 20%.

Operations Management Remote Team Coordination Stakeholder Management Negotiation Process Improvement Contract Management

Interpreter & Entry Clearance Assistant

UK Home Office

Nov 2010 - Jun 2014 (3 years 7 months)

Managed stakeholder mapping, cross-cultural communication, and administrative compliance under strict regulatory guidelines. Applied analytical rigor to case files, ensuring alignment with governmental policy.

Cross Cultural Communication Administrative Compliance Risk Management Analytical Skills Stakeholder Mapping