At Magic Inc., I resolved escalated customer concerns as a Tier 2 Support Specialist, applying product knowledge and company policy to handle subscription, order, shipment, returns, and billing cases. I was promoted within 13 months based on top-tier performance.
As a Customer Support Agent at Magic Inc., I consistently closed 90–100 tickets a day while maintaining a 5-star CSAT rating. I also developed familiarity with e-commerce support platforms including Gorgias, Zendesk, and Shopify.
At Peaches Assist, I managed executive inboxes, coordinated virtual meetings, and maintained CRM records. At First J Sales and Marketing, I maintained sales records, monitored inventory, and coordinated replenishment orders.
My work has also included quality reviews, coaching and guidance for frontline agents, workflow training, and process documentation. I’ve used tools including BrandBastion, Slack, Google Suite, and Microsoft Office.
