Open to opportunities

Jan Kyla Billones

@jankylabillones

Virtual assistant supporting small-business customer communication, order coordination, and social media with Canva and CapCut.

Philippines

Message

What I'm looking for

I'm transitioning into virtual assistance and want to support clients with reliable administrative, customer service, and content tasks.

I support social media and administrative activities for a family business, including content planning, promotional posts, and customer engagement. I create branded graphics in Canva and edit short-form promotional videos with CapCut.

As an independent personal shopper, I handle customer inquiries, product requests, order coordination, and follow-ups. I also research product availability and keep organized records of customer requests and orders.

At MetroRetailStoresGroupInc., I supported daily pharmacy operations and supervised pharmacy staff. I responded to customer inquiries with medication and product guidance while maintaining accurate documentation and confidentiality.

At MaridanIndustriesInc., I performed quality-control testing and maintained technical records. I also investigated quality issues and contributed to product improvement and process optimization work.

Experience

Work history, roles, and key accomplishments

Branch Pharmacist

Metro Retail Stores Group Inc.

Sep 2023 - Sep 2026 (3 years)

Supported daily pharmacy operations and supervised pharmacy staff to maintain organized workflows and customer-focused service. Responded to customer inquiries and provided accurate medication and product guidance.

Pharmacy Operations Staff Supervision Customer Service Documentation Compliance Confidentiality

Quality Control Analyst

Maridan Industries Inc.

Jun 2021 - Aug 2023 (2 years 2 months)

Performed quality-control testing and maintained accurate technical documentation and records. Collaborated with cross-functional teams on product improvements and process optimization.

Quality Control Testing Documentation Cross Functional Collaboration Process Optimization Continuous Improvement

Social Media & Administrative Support

Family Business

Supported social media activities including content planning, promotional posts, customer engagement, and community management. Created branded graphics and edited short-form videos, and assisted with customer inquiries and day-to-day business tasks.

Social Media Management Content Planning Canva Capcut Customer Engagement Community Management Copywriting Administrative Support

Personal Shopper

Independent Business

Handled customer inquiries, product requests, order coordination, and follow-ups. Researched product availability and details, promoted products via social media, and maintained organized records.

Customer Service Order Coordination Product Research Social Media Promotion Record keeping Communication Skills