Janhavi Mhatre

I've managed and grown banking relationships at IDFC FIRST Bank through virtual and digital channels, serving as the primary contact for account services, CASA products, product guidance, and issue resolution.

I was promoted from Senior Officer to Virtual Relationship Manager for consistent performance and a customer-first approach. I owned end-to-end escalation resolution across calls, email, and chat while building long-term customer trust through proactive, consultative support.

Previously at Hexaware Technologies BPS, I supported VFS Global visa operations for the UK, Ireland, and Lithuania, completing employment, banking, and documentation verification. I consistently ranked among top performers while handling KYC, inbound and outbound verification, appointment scheduling, application-status tracking, and multichannel customer support.

Earlier, I supported UAE shipment-tracking customers at Aramex India and earned Top Performer recognition for call quality and target achievement. Following a planned family-care break, I've stayed current through self-learning in banking, customer service, and digital relationship management and am ready to return immediately.