Jana Abario
@janaabario
I lead managed services teams delivering SLA-driven cloud and network support.
PhilippinesWhat I'm looking for
At 3Cloud, I lead Managed Services operations, ensuring SLAs and SLOs are met, coordinating client communications, managing rosters and workloads, and keeping change-management activities on track.
Over 16 years at Accenture, I managed and supported network and cloud engineering teams, delivered projects within scope and schedule, handled client escalations, and drove process improvements. I've also led incident response and technical support for VoIP, data networks, telephony platforms, and E1 circuit services.
I bring hands-on experience in ITIL, project delivery, service management, cloud, networking, and team development, supported by training in Azure, AWS, Microsoft Teams, RingCentral, Cisco, Fortinet, Scrum, and Six Sigma.
Experience
Work history, roles, and key accomplishments
Team Manager, Manage Services
3Cloud
Jul 2024 - Present (2 years 1 month)
Ensure SLAs/SLOs are met and provide progress updates. Oversee client team chats, monitor project processes, and manage daily team activities and workload distribution.
Education
Degrees, certifications, and relevant coursework
Manuel S. Enverga University Foundation
Bachelor of Science, Information Technology
2004 - 2008
Pursued a Bachelor of Science in Information Technology, gaining foundational knowledge in IT systems and applications.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
Skills
Interested in hiring Jana?
You can contact Jana and 90k+ other talented remote workers on Himalayas.
Message JanaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
