At The Manila Hotel – Red Jade, I coordinated daily restaurant operations and schedules for 17 team members, and communicated operational updates with management.
I prepared and maintained more than 100 operational reports, memoranda, and other administrative materials monthly. I also coordinated information between management and frontline staff to support timely execution of operational requirements.
I handled more than 100 guest concerns and inquiries daily, both in person and virtually. I also helped lead outlet operations that reached nearly ₱50M in annual sales against a ₱30M+ target.
Earlier, as a Receptionist at The Manila Hotel, I handled filing, document organization, mail processing, reservations information, and customer requests. I'm experienced with Google Workspace, Microsoft 365, and tools including Outlook, Zoom, Slack, WhatsApp, Canva, CapCut, ChatGPT, and Grammarly.
