James Rice

Managed a 25-person blended delivery organization with ~$1.2M annual budget accountability.

Ran delivery governance across ~65 concurrent client engagements, including project schedules, estimates, resource plans, financial tracking, forecasts, status reports, RAID logs, acceptance criteria, change control, and executive communications.

Managed the practice's delivery team, including engagement staffing, workload balance, and performance, serving as the escalation point for client engagements and delivery issues.

Owned engagement delivery, program governance, and executive client management for enterprise contact center and customer operations programs across Salesforce, Vonage, Service Cloud Voice, and related cloud platforms.

Delivered enterprise contact center implementation projects end to end, managing scope, schedule, budget, risk, and customer acceptance.

Led five teams totaling 35 personnel with ~$12M annual budget responsibility, including the Solution Engineering team, after previously leading three teams totaling 65 personnel with a $5M budget.

Directed Agile and DevOps programs spanning automation, telemetry, analytics, fault and incident management, AI/ML, predictive analytics, and operational reporting.

Directed enterprise program delivery supporting National Operations Center transformation, owning planning, budgeting, forecasting, resource management, project prioritization, schedule and milestone governance, vendor coordination, and executive reporting.

Led 21 operational technology programs using PMBOK, Agile, Scrum, Lean Six Sigma, and PMO governance disciplines. Developed detailed project schedules, estimates, resource plans, status reports, milestone tracking, and management plans for cost, scope, quality, risk, procurement, and integration.

Provided consulting leadership across program delivery, project audits, schedule and risk oversight, vendor management, staffing, client requirements, RFP development, and executive communications. Supported operations for a 100-consultant branch and guided technology delivery across custom, SaaS, and COTS solutions.

Established and managed the PMO, led a $13M+ annual project portfolio, and managed $2.8M in annual service contracts. Reengineered services delivery, project controls, staffing, and operating processes, increasing department profitability by $1.1M in the first year.

Built and managed the Public Sector Supply Chain Management technical consulting practice, scaling to 65 staff and $25M+ annual revenue. Served as program executive for three major DoD programs totaling 65+ staff and $25M+ annually; managed portfolios up to $1.5B and supported $200M+ annual RFP responses. Led PMO and delivery assurance functions including financial management, forecasting, resourc

Nuclear Operations Electronics Technician aboard a nuclear-powered fast attack submarine; developed disciplined leadership, risk control, and execution in mission-critical environments.

Completed U.S. Navy Nuclear Power and Submarine technical training as part of service in the U.S. Naval Submarine Force.

Completed U.S. Navy Submarine technical training as part of service in the U.S. Naval Submarine Force.