james ocheje oteikwu

I am an IT support professional focused on Microsoft 365 and Azure platform support, with strong troubleshooting and automation skills. I deliver rapid resolution to complex issues and improve service reliability through best-practice configurations.

In recent roles I reduced M365 resolution times by 30%, optimized hybrid identity and mail routing, and implemented security and compliance controls using Microsoft Purview and Microsoft Defender XDR. I also administer Intune and automate routine tasks with PowerShell to increase operational efficiency.

I have hands-on Azure experience building and maintaining resource deployments, automation scripts, monitoring, and performance optimizations across services like Azure Functions, AKS, Azure SQL, and Storage Accounts. I develop and maintain infrastructure as code using Bicep, ARM templates, Azure CLI, and use C# and PowerShell for tooling.

I pair technical proficiency with strong customer-facing skills demonstrated by onboarding 200+ customers, boosting user adoption and satisfaction, and using data tools like Excel and Tableau to drive sales and operational improvements. I seek roles where I can strengthen cloud reliability, security, and user experience.