James Jullies

Currently leading a team of solutions consultants in the successful implementation and onboarding of the YOUKNOW technologies stack. This includes martech and BI platforms such as Braze, Amplitude, DOMO, OneSignal, HubSpot, and Hootsuite.

Founded Adeptus as a hobby, evolving it into a strong portfolio of successful website projects for small businesses. Demonstrated growth and adaptation within the market by consistently building and deploying user-friendly and effective websites.

Provided pre and post-sale technical expertise for seamless martech platform integration. Ensured compliance with client-specific data requirements, contributing to successful project deployments.

Designed CX programs that significantly increased customer satisfaction by 20% within eight months. Utilized data-driven insights to optimize customer experience strategies.

Led service delivery for inQuba platform updates, successfully reducing downtime by 30%. Translated end-user product feedback into actionable product improvements in collaboration with the development team.

Delivered robust information systems in conjunction with the technical team, effectively addressing business needs. Identified and translated high-level, conceptual user requirements into detailed specifications.

Completed a Post Graduate Diploma in Business Administration. This program provided advanced knowledge in business management and strategic decision-making.

Obtained a Bachelor of Commerce in IT Management. This degree focused on the intersection of business principles and information technology.

Achieved a Matric Certificate with Merit. This foundational education provided a strong academic background.