James Carter

Coordinated insurance follow-up and medical denial management, including aged A/R collections and credit balance review. Produced recommendations based on AR reports and supported health plan network and special projects.

Managed customer service and accounts receivable workflows, including payment posting, collections on aged accounts, and credit balance handling. Supported reimbursement processes by reviewing accounts for appeals and denials.

Reviewed current AR reports, identified trends, and generated metrics-based reports with recommendations. Supported collections efforts on aged accounts (MD Anderson) as part of healthcare billing operations.

Performed outstanding A/R follow-up for HMO/PPO/EPO and managed care accounts, including collections and hospital compensation support. Completed payment posting and refunds, reviewed accounts for appeals and denials, and followed NIST standards while using SQL for accurate results.

Evaluated and rated search engine results for relevance based on online searchable content and accuracy requirements. Ensured high-quality research outputs through careful review of relevance and attention to detail.

Oversaw the company’s online image and visibility efforts through Internet marketing and social media marketing. Built and implemented PPC keyword campaigns using Google AdWords and Facebook paid advertising, and tracked performance with Google Analytics alongside SEO and AdSense activities.

Earned a Bachelor of Science in Information Technology with a major in Cybersecurity from Strayer University, graduating in 2025.