
Beaumont Hackett
@beaumonthackett
IT customer support specialist teaching IT in Barbados, with service desk and system monitoring experience.
What I'm looking for
As a Secondary School Information Technology Teacher in Barbados, I teach IT concepts, answer students’ technical questions, and help resolve classroom technology issues.
At Fujitsu Caribbean (Barbados) Ltd., I managed and documented customer incident and service request tickets and monitored systems and network devices using LogicMonitor. At J.P. Marshall Associates Ltd., I monitored Windows devices and servers, investigated system alerts, and used PowerShell scripts for automation.
Experience
Work history, roles, and key accomplishments
Secondary School Information Technology Teacher
Barbados
Teach Information Technology concepts and assist students with technical questions. Support the use of technology in the classroom and help resolve technical issues.
Service Desk Analyst
Fujitsu Caribbean (Barbados) Ltd.
Jan 2024 - Jan 2025 (1 year)
Managed customer incident and service request tickets, ensuring accurate documentation and follow-up. Communicated with customers, subcontractors, and engineers through telephone, email, and Microsoft Teams.
Monitoring Specialist
J.P. Marshall Associates Ltd.
Jan 2023 - Jan 2024 (1 year)
Monitored and troubleshot Windows servers, desktops, and laptops. Monitored network security and investigated system alerts.
Junior Software Engineer
Geekseat (Barbados) Limited
Jan 2021 - Jan 2023 (2 years)
Provided technical support and assisted with system administration. Supported software-related tasks and maintained technical documentation.
Education
Degrees, certifications, and relevant coursework
The University of the West Indies, Cave Hill
Bachelor of Science, Computer Science
Grade: First Class Honours
Bachelor of Science in Computer Science with First Class Honours from The University of the West Indies, Cave Hill, completed in 2021.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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