BH

Looking for a job

Beaumont Hackett

@beaumonthackett

IT customer support specialist teaching IT in Barbados, with service desk and system monitoring experience.

What I'm looking for

I'm seeking a remote IT customer support or technical support position.

As a Secondary School Information Technology Teacher in Barbados, I teach IT concepts, answer students’ technical questions, and help resolve classroom technology issues.

At Fujitsu Caribbean (Barbados) Ltd., I managed and documented customer incident and service request tickets and monitored systems and network devices using LogicMonitor. At J.P. Marshall Associates Ltd., I monitored Windows devices and servers, investigated system alerts, and used PowerShell scripts for automation.

Experience

Work history, roles, and key accomplishments

BA

Current

Secondary School Information Technology Teacher

Current

Barbados

Teach Information Technology concepts and assist students with technical questions. Support the use of technology in the classroom and help resolve technical issues.

Teaching Technical Support Communication Skills

FL

Service Desk Analyst

Fujitsu Caribbean (Barbados) Ltd.

Jan 2024 - Jan 2025 (1 year)

Managed customer incident and service request tickets, ensuring accurate documentation and follow-up. Communicated with customers, subcontractors, and engineers through telephone, email, and Microsoft Teams.

Incident Management Service Request Management Client Communication Microsoft Teams LogicMonitor System Monitoring

JL

Monitoring Specialist

J.P. Marshall Associates Ltd.

Jan 2023 - Jan 2024 (1 year)

Monitored and troubleshot Windows servers, desktops, and laptops. Monitored network security and investigated system alerts.

Windows Server Troubleshooting Network Security PowerShell Technical Reporting

GL

Junior Software Engineer

Geekseat (Barbados) Limited

Jan 2021 - Jan 2023 (2 years)

Provided technical support and assisted with system administration. Supported software-related tasks and maintained technical documentation.

Technical Support System Administration Documentation

Education

Degrees, certifications, and relevant coursework

TH

The University of the West Indies, Cave Hill

Bachelor of Science, Computer Science

Grade: First Class Honours

Bachelor of Science in Computer Science with First Class Honours from The University of the West Indies, Cave Hill, completed in 2021.

Tech stack

Software and tools used professionally

Microsoft Teams

Jira Service Desk

Python

PowerShell

Windows

LogicMonitor

SQL

Availability

Looking for a job

Location

Barbados

Authorized to work in

Salary expectations

30k+ USD

Job categories

IT Customer Support Technical Support Specialist

Skills

Technical Support Troubleshooting Customer Service Incident Management Service Request Management Jira Service Desk Harmony Service Desk Windows System Monitoring Network Troubleshooting Remote Support Issue escalation Technical Documentation PowerShell Python

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