FS

Open to opportunities

Fernando Samano

@fernandosamano

Financial services professional specializing in executive escalations and regulatory compliance.

What I'm looking for

I’m looking for a financial services role where I can lead or contribute strategically—driving compliant, customer-focused resolutions in high-stakes situations while partnering cross-functionally to improve processes and outcomes.

I’m a financial services professional with 9 years of experience at Bank of America, focused on executive escalations, regulatory complaint resolution, and complex account management. I’m known for resolving high-risk customer situations while staying fully aligned with regulatory expectations.

I ensure compliance with CFPB and FDIC standards when investigating disputes and navigating sensitive cases. That includes risk assessment, clear decision-making, and delivering compliant, customer-focused outcomes—even when the situation is complex and time-sensitive.

I work effectively across teams to coordinate timely resolutions and reduce friction for customers and stakeholders. My approach blends strong communication, problem solving, and attention to detail to keep cases moving forward with confidence.

Beyond escalations, I’ve supported operational execution through roles in inventory management, process coordination, and client-facing sales. I’m Spanish bilingual and genuinely interested in advancing into leadership or strategic roles within financial services.

Experience

Work history, roles, and key accomplishments

TI

Aisle Coordinator / Inventory Clerk

Townsteel Inc

Maintained accurate inventory records and organized stock systems to support reliable operations. Coordinated product placement and assisted with logistics and inventory tracking to improve process efficiency.

Inventory Management Inventory Product Placement Coordination Operational Efficiency Process Coordination Cross Functional Collaboration Attention To Detail

HD

Paint Sales Associate

Assisted customers with product selection and project recommendations in a fast-paced retail environment. Mixed paint, maintained inventory, and provided strong customer service to support sales and day-to-day store operations.

Customer Service Paint Mixing Sales Support Fast Paced Environment Communication Attention To Detail

BA

Executive Escalations Advocate

Bank of America

Managed complex, high-risk customer escalations involving financial and regulatory concerns while resolving disputes in line with CFPB and FDIC standards. Collaborated cross-functionally to deliver timely, customer-focused outcomes and handled sensitive cases requiring strong analytical decision-making.

CFPB Escalations Account Management Risk Assessment Conflict Resolution Communication

Education

Degrees, certifications, and relevant coursework

RC

Rio Hondo College

Associate Degree, Business Management

Completed an Associate Degree in Business Management at Rio Hondo College.

Tech stack

Software and tools used professionally

Clerk

Depot

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