Jake Mejlak
@jakemejlak
Experienced case worker and insurance intermediary with strong communication skills.
MaltaWhat I'm looking for
I am an experienced case worker and tied insurance intermediary with a B.A. (Hons) in Maltese and Communication Studies, combining public-sector asylum casework with customer-focused insurance sales and administration. I have a proven record in interviewing asylum seekers, compiling legally informed reports, handling claims, customer care, and book/records management using tools like Sage.
I bring strong organisational and mediation experience from youth councils, five years of community radio presenting, ECDL-certified ICT skills, multilingual fluency in Maltese, English and Italian, and an MFSA licence to issue and sell most types of insurance. I am dependable, detail-oriented, and experienced working across government and private sectors.
Experience
Work history, roles, and key accomplishments
Tied Insurance Intermediary
Galea General Services Limited
Jan 2016 - Present (9 years 9 months)
Sold and administered non-life insurance products on behalf of Gasan Mamo Insurance, managed claims, maintained records, and handled customer enquiries to ensure policy compliance and timely resolutions.
Case Worker
Ministry for the Home Affairs and National Security
Oct 2014 - Dec 2015 (1 year 2 months)
Conducted asylum interviews, analysed evidence and documents, compiled reports and decisions for the Refugee Commissioner, and coordinated interpreters and security during procedures.
Tied Insurance Intermediary
Galea General Services Limited
Jan 2013 - Sep 2014 (1 year 8 months)
Sold insurance products, handled claims and customer complaints, maintained records and performed administrative duties while supporting Gasan Mamo Insurance.
Head Waiter / Assistant Manager
Seaview Restaurant
Nov 2012 - Jun 2014 (1 year 7 months)
Led front-of-house operations as Head Waiter and Assistant Restaurant Manager, supervising service delivery and improving customer satisfaction during shifts.
Education
Degrees, certifications, and relevant coursework
EASO
Training Certificate, Asylum and Refugee Protection
2014 - 2015
Completed on-the-job training for case officers covering refugee protection types, interview techniques, and report compilation for Maltese authorities.
University of Malta
Bachelor (Hons), Maltese and Communication Studies
2009 - 2012
Completed a Bachelor (Hons) degree in Maltese and Communication Studies covering communication theory and Maltese language studies.
University of Malta (MATSEC)
Matriculation Certificate, General/Matriculation
2006 - 2008
Attained Matriculation Certificate with A-levels in Maltese and Physics and intermediate subjects including Pure Maths and English.
MATSEC
Junior Lyceum Leaving Certificate & O'levels, Secondary Education
2002 - 2007
Completed Junior Lyceum Leaving Certificate and O'levels covering a range of subjects including Maltese, English, Italian, and Mathematics.
Nadur Primary School
Primary School Leaving Certificate, Primary Education
1995 - 2001
Completed primary education with a curriculum including Maltese, English, Mathematics and Social Studies.
Tech stack
Software and tools used professionally
Availability
Location
MaltaAuthorized to work in
Job categories
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