At OFG TELECOM SEM, I monitored regional multi-operator infrastructure remotely and escalated incidents to specialist teams to support SLA compliance. I also prepared performance reports with key indicators for internal audits.
At TIGO PANAMA, I monitored more than 5,000 weekly alarms across mobile and fixed networks. I resolved critical incidents, reducing response times by 20%, and coordinated with field teams and corporate clients to maintain service continuity at 99.9%.
Earlier, at MEGAGROUP NETWORK, INC, I installed, maintained, and repaired outside-plant infrastructure and carried out field service work that reduced failures by 15%. I have a degree in Informatics with an emphasis on Networks and Telecommunications, and experience with OSS/NMS monitoring, ticket management, and Cisco equipment configuration.
