Jahn Louise Hernandez
@jahnlouisehernandez
I investigate financial crime, resolve complex technical issues, and improve compliance and operations workflows.
PhilippinesWhat I'm looking for
At VGW, I conduct Level 1 and Level 2 transaction monitoring, AML screening, sanctions and PEP reviews, document verification, and Source of Wealth/Funds identification to help mitigate financial crime risk.
Previously at Wells Fargo and Sitel Philippines, I investigated banking and credit-card fraud, processed claims and Visa chargebacks, performed back-office analysis, and handled escalations and reporting for major bank accounts.
I've also supported Connex for QuickBooks, e-commerce automation, and SaaS integrations at Support Ninja / Connex, resolving complex inquiries through email ticketing and HubSpot CRM.
My experience combines compliance, fraud investigation, technical support, bookkeeping, and operations leadership, including mentoring teams and managing retail inventory and warehouse workflows.
Experience
Work history, roles, and key accomplishments
AML Representative
VGW
Apr 2024 - Present (2 years 5 months)
Conducts Level 1 and Level 2 transaction monitoring to identify and mitigate financial crime risks. Performs AML screening, including PEP, sanctions, and source of wealth/funds identification.
Education
Degrees, certifications, and relevant coursework
PATTS College of Aeronautics
Bachelor of Science, Aircraft Maintenance and Technology
2013 - 2016
Pursued a Bachelor of Science in Aircraft Maintenance and Technology, completing three years of undergraduate study.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
Skills
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