JJJafe Jikirany
@jahfee
Technical and Customer Support focused on customer success.
PhilippinesWhat I'm looking for
I am a dedicated technical specialist and funnel builder with over four years of combined experience in technical support, customer service, and sales-funnel development. I have hands-on experience building high-converting funnels using Funnelish, ClickFunnels, GoHighLevel, and WordPress while managing CRM and marketing assets.
In customer-facing roles I handled inbound chat and email support, managed escalations, mentored first-contact representatives, and diagnosed service issues to improve satisfaction and reliability. I also tracked and implemented fixes for product bugs to maintain system performance.
I prioritize clear communication, process improvement, and continuous learning, and I bring attention to detail and adaptability to fast-paced environments to deliver excellent client experiences.
Experience
Work history, roles, and key accomplishments
Senior Technical Specialist
reMarkable
Jan 2023 - Jan 2025 (2 years)
Handled inbound chat and email technical support, managed escalations, mentored first-contact representatives, and identified and tracked product bugs to improve system reliability and satisfaction.
Funnel Builder Specialist
Freelance
Jan 2022 - Jan 2023 (1 year)
Designed and developed high-converting sales funnels and landing pages using Funnelish, ClickFunnels, GoHighLevel, and WordPress, and managed product assets including ad creatives and copy.
Customer Service Representative
VXIGlobalHoldings
Jan 2021 - Jan 2022 (1 year)
Handled inbound and outbound customer inquiries and provided technical support for Comcast services, diagnosing and resolving service issues to improve customer satisfaction.
Education
Degrees, certifications, and relevant coursework
UMUniversity of Mindanao
Bachelor of Elementary Education, Elementary Education
2017 - 2020
Completed a Bachelor of Elementary Education at the University of Mindanao between 2017 and 2020.
Catalunan Pequeño National High School
High School Diploma, Secondary Education
2011 - 2015
Obtained a Senior High School Diploma from Catalunan Pequeño National High School from 2011 to 2015.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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