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Jahangir ALAM

@jahangiralam6

IT infrastructure leader at Greenwood Developments Limited who designed AWS-backed infrastructure and maintained 99% system uptime.

Bangladesh

Message

At Greenwood Developments Limited, I led IT operations and designed network, server, security, and AWS infrastructure while maintaining 99% system uptime.

At Imprint Dhaka Limited, I led IT operations for 3,000+ users as Chief Information Officer and designed BPO call center and IP VoIP infrastructure with AWS. I managed and trained 10+ IT engineers, reducing ticket time by 35%.

At Sookh.com, I supported an e-commerce digital transformation that doubled online sales and reduced IT operational costs by 35% through cloud migration. At OnestTech.com, I designed scalable SaaS and AWS-based cloud architectures for software solutions delivered to clients in 30+ countries.

Experience

Work history, roles, and key accomplishments

IT Operations and Infrastructure

Greenwood Developments Limited

Sep 2025 - Jan 2026 (4 months)

Led IT operations with 99% system uptime. Designed network, servers, security systems, and infrastructure with AWS, and managed and trained 10+ IT engineers, reducing ticket time by 35%.

IT Operations AWS network design server management Security Systems Cisco Routers Cisco Switches Firewalls VPN Team Management

Chief Information Officer (CIO)

OnestTech.com

Jan 2023 - Jan 2025 (2 years)

Delivered global software solutions for clients in 30+ countries. Designed scalable SaaS and AWS-based cloud architectures and led consultations, increasing B2B partnerships and recurring revenue.

SaaS AWS Cloud Architecture B2B Partnerships Technical Support Solutions Optimization

Chief Information Officer (CIO)

Imprint Dhaka Limited

Aug 2022 - Jan 2025 (2 years 5 months)

Led IT operations for 3,000+ users with 99% system uptime. Designed full BPO Call Center and IP VoIP infrastructure with AWS, and managed and trained 10+ IT engineers, reducing ticket time by 35%.

IT Operations AWS VoIP SIP Contact Center Systems Cisco Routers Cisco Switches Firewalls VPN BTRC Compliance Cloud Migration Team Management

Chief Information Officer (CIO)

Sookh.com

Jan 2021 - Jan 2023 (2 years)

Executed e-commerce digital transformation, doubling online sales. Reduced IT operational cost by 35% via cloud migration and implemented AI-based analytics, improving customer retention.

Digital Transformation Cloud Migration AI Analytics Cybersecurity Team Building Ecommerce

IT Manager

Imprint Dhaka Limited

Jul 2021 - Jul 2022 (1 year)

Led IT operations, infrastructure planning, and team supervision. Managed network, servers, security systems, and vendor coordination.

IT Operations Infrastructure Planning Team Management Network Management server management Security Systems Vendor Management IT Policies Access Control

System Support Executive

Imprint Dhaka Limited

Jan 2019 - Jun 2021 (2 years 5 months)

Managed day-to-day system and network operations for business users. Monitored servers, network devices, and system performance to ensure uptime.

System Administration Network Operations Server Monitoring Root Cause Analysis Documentation Backup Procedures

IT Support Executive

Imprint Dhaka Limited

Jun 2016 - Dec 2018 (2 years 6 months)

Provided L1 and L2 technical support for hardware, software, network, and user systems. Installed and maintained desktops, laptops, printers, and operating systems.

Hardware Support Software support Network Troubleshooting System Maintenance Email Support Domain Support Office Productivity Software