Jada Marks

I am a dedicated professional with over three years of experience in the retail banking sector, currently serving as an Affluent Personal Banking Officer at the Bank of Nova Scotia. My role emphasizes championing a customer-focused culture, where I strive to deepen client relationships and exceed sales targets across various product categories. I take pride in delivering superior customer experiences and supporting the acquisition and retention of mid-market customers.

Previously, as a Customer Service Officer, I contributed significantly to branch success by adhering to service standards and operational procedures. My commitment to understanding customer needs and promoting alternative self-service banking channels has been instrumental in enhancing client satisfaction. I believe in fostering an inclusive work environment and actively support personal development and teamwork among my colleagues.