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Jacob Hall

@jacobhall1

IT Support candidate trained in system administration who triages requests, troubleshoots issues, and explains technical problems clearly.

United States

Message

What I'm looking for

I'm seeking a Help Desk, Desktop Support, or IT Support Technician role.

At Brittan Elementary School, I schedule facility maintenance around daily school operations, with zero disruption for students and staff. I triage, prioritize, and resolve concurrent work requests based on urgency and impact.

At NorCal Lumber, I entered inventory data, counted and adjusted stock, and audited records to identify and resolve discrepancies.

As an Independent Contractor for DoorDash and Uber Eats, I tracked expenses, mileage, and performance metrics, and provided customers with status updates during delays.

At Mary's Gone Crackers, I coordinated production schedules, supervised a team, and tracked production data in Sage ERP and Excel. I also completed Google Career Certificates in System Administration and IT Infrastructure Services.

Experience

Work history, roles, and key accomplishments

Current

Maintenance / Custodial I

Current

Brittan Elementary School

Jan 2024 - Present (2 years 9 months)

Scheduled facility maintenance around daily school operations, ensuring zero disruption for 400+ students and staff. Triaged and prioritized multiple concurrent work requests based on urgency and impact, and performed routine inspections and preventive maintenance.

Facility Maintenance Preventive Maintenance Work Request Prioritization Prioritization Documentation

Independent Contractor

Self-Employed

Feb 2018 - Jan 2024 (5 years 11 months)

Delivered consistent, reliable service while independently tracking expenses, mileage, and performance metrics over six years. Provided proactive real-time status updates to customers during delays, maintaining a high service rating through clear communication.

Client Communication Expense Tracking Performance Metrics Time Management

Inventory Specialist

NorCal Lumber

May 2022 - Jul 2023 (1 year 2 months)

Managed inventory data entry, stock counts, and adjustments in a high-volume warehouse inventory system. Audited records to identify and resolve data discrepancies, improving inventory accuracy and reducing operational costs.

Inventory Management Data Entry Audit Discrepancy resolution

Production Lead / Production Planning Technician

Mary's Gone Crackers

Feb 2017 - Feb 2019 (2 years)

Supervised a team of 7 employees, coordinating daily schedules to minimize downtime and keep output on target. Performed routine preventive maintenance on production machinery, tracked and reconciled production data in Sage ERP and Excel, and identified root causes of recurring performance issues to implement process changes.

Team Supervision Production Planning Preventive Maintenance Sage ERP Excel Data Reconciliation Process Improvement

Education

Degrees, certifications, and relevant coursework

Google

Google Career Certificate, Information Technology

Completed two Google Career Certificates in System Administration and IT Infrastructure Services, covering IT support fundamentals, networking, operating systems, system administration, directory services, and IT security.