Jacob Franklin

Acted as Product Owner Proxy for ORBIS U (EPR system) deployed across Europe. Authored over 120 user stories, detailed acceptance criteria, and wireframes using Jira and Balsamiq.

Delivered strategic advisory to hospitals and startups on product positioning, implementation, and digital roadmap. Created investor-ready pitch decks, stakeholder maps, and product-market fit documentation.

Drove requirement workshops with clinicians and hospital administrators for ERP transformation. Produced BRD, FRD, and UI mockups for custom HIS modules, streamlining lab, OPD, and pharmacy flows.

Contributed to UX mapping and clinical persona design for an AI-based diagnostic platform. Served as Scrum Master for a global team, ensuring Jira-based tracking of sprint velocity and KPIs.

Owned BA delivery for Occupational Health App and Hospital HIS at KPJ Hospital & Mudha Clinic. Developed Power BI dashboards for hospital KPIs, improving decision-making efficiency.

Delivered telehealth rollout across over 100 rural clinics with GLOBALMED integration. Created implementation SOPs, end-user training modules, and grant proposals.

Directed operations across 10 states with a team of over 250 trainers. Developed curricula aligned with NSDC standards, and managed P&L, compliance, and placement assistance.

Managed end-to-end academic administration, NOC documentation, and regulatory inspections. Responsible for training nursing faculties and students.

Delivered bedside clinical care, handled EHR documentation, and patient progress tracking. Provided direct patient support and maintained accurate medical records.

Completed a Master of Business Administration with a specialization in Human Resources. This program provided a comprehensive understanding of HR principles and practices.

Earned a Bachelor of Science in Nursing, focusing on foundational nursing principles and clinical practices. The curriculum covered patient care, medical procedures, and healthcare ethics.