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Uma NetamUN
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Uma Netam

@umanetam

Lead Business Analyst / Product Owner at Gainwell Technologies shaping Medicaid portals and claims adjudication through product discovery and prioritized backlogs.

India
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At Gainwell Technologies, I drive product discovery and business analysis across provider and member portals, payer platforms, and managed care. I translate business needs into requirements and user stories, and contribute to roadmaps while owning backlog prioritization and refinement.

At Accenture India Pvt. Ltd., I supported product delivery for Cerner EHR, provider solutions, and Accenture Benefits Management System (ABMS). I defined requirements for eligibility, benefits administration, case management, and self-service workflows.

I also supported API modernization and solution design for RAG-based knowledge assistants at Accenture. My work included requirements for AI-assisted clinical documentation and patient chart summarization, as well as analysis of AI-assisted claims denial management.

At Allscripts India LLP, I supported enterprise healthcare applications including Allscripts AEHR, Sunrise, Practice Management, and dbMotion. I worked across clinical and ambulatory workflows, production support, and interoperability, and earlier supported EHR implementation and patient-care workflows at Centre for Sight Eye Hospital, Apollo Specialty Hospitals, and Bhagirathi Neotia Women and Childcare Centre.

Experience

Work history, roles, and key accomplishments

Gainwell Technologies logoGT
Current

Lead Business Analyst / Product Owner

Mar 2025 - Present (1 year 7 months)

Drive product discovery and business analysis across provider/member portals, payer platforms, and managed care, covering enrollment, eligibility, and claims adjudication. Translate business needs into BRDs, FRDs, PRDs, epics, user stories, and acceptance criteria through stakeholder workshops and gap analysis.

Accenture India Pvt. Ltd. logoAL

Senior Business Analyst / Product Owner

Nov 2021 - Mar 2025 (3 years 4 months)

Supported product delivery across Cerner EHR, provider solutions, and Accenture Benefits Management System (ABMS), translating business needs into prioritized requirements and workflow enhancements. Defined requirements for ABMS eligibility, benefits administration, case management, and self-service workflows, and supported API modernization and AI-assisted solutions.

Allscripts India LLP logoAL

Implementation Consultant

Allscripts India LLP

Jun 2019 - Oct 2021 (2 years 4 months)

Worked as a Business Analyst within Managed Services, supporting enterprise healthcare applications across Allscripts AEHR, Sunrise, Practice Management (PM), and dbMotion for U.S. healthcare provider clients. Managed ServiceNow incidents, provided P1/P2 critical incident support, performed application configuration, and supported dbMotion interoperability and practice management workflows.

CH

Executive Operations

Centre for Sight Eye Hospital

Dec 2018 - May 2019 (5 months)

Collaborated with clinical operations and IT teams to support EHR implementation and streamline end-to-end OPD/IPD workflows, including registration, consultation, clinical documentation, diagnostics, billing, and discharge.

Education

Degrees, certifications, and relevant coursework

Symbiosis International University logoSU

Symbiosis International University

MBA, Hospital & Healthcare Administration

Grade: 70.2%

MBA in Hospital & Healthcare Administration from Symbiosis International University, Pune, India, with a GPA of 70.2%.

SB

State Board

12th, Science

Grade: 71%

Completed 12th grade in Science from State Board, Korba, India, with a GPA of 71%.

AI

Airtribe

AI Product Management, AI Product Management

Completed AI Product Management certification from Airtribe.

Devi Ahilya Vishwavidyalaya logoDV

Devi Ahilya Vishwavidyalaya

BBA, Hospital Administration

Grade: 62%

BBA in Hospital Administration from Devi Ahilya Vishwavidyalaya, Indore, India, with a GPA of 62%.

Scrum Alliance logoSA

Scrum Alliance

Certified Scrum Product Owner (CSPO), Product Ownership

Certified Scrum Product Owner (CSPO) from Scrum Alliance.

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