Jack Panossian
@jackpanossian
Experienced hospitality general manager skilled in operations, team leadership, and recruitment.
What I'm looking for
I am a dedicated General Manager with extensive hospitality experience, proven leadership, and strong operational expertise. I thrive in high-pressure environments and focus on delivering excellent customer satisfaction.
My background includes financial management, staff scheduling, recruitment, and training across hotels, restaurants, and event settings. I have successfully sourced and onboarded businesses and professionals for a remote start-up platform.
At Chupitos I led hiring, training, cash and stock management, cost-control initiatives, and event negotiations while ensuring health and safety compliance. I consistently identify opportunities to boost operational efficiency and customer engagement.
I bring excellent communication, strategic thinking, and problem-solving skills, alongside hands-on service experience as a sommelier, head waiter/mixologist, and events operator. I am motivated to apply my leadership and recruitment strengths to drive results in dynamic hospitality or customer-focused organizations.
Experience
Work history, roles, and key accomplishments
Floor Manager / General Manager
Chupitos
Jan 2023 - Oct 2024 (1 year 9 months)
Managed daily operations, staff scheduling, hiring and training, and cash/stock management while improving operational efficiency and reducing costs without compromising quality.
Recruiter / Trainer
Ajendo
Sep 2022 - Jun 2024 (1 year 9 months)
Recruited and onboarded businesses and employees for an online booking platform, expanded outreach into new industries, and managed client relationships and training programs.
Service & Housekeeping
WestCord Hotel
Jul 2020 - Oct 2020 (3 months)
Provided high-level service, performed deep cleaning and room setup, handled food running and sanitation, and resolved guest complaints professionally.
Head Waiter / Mixologist
Gardens Day & Night
Jun 2016 - Sep 2019 (3 years 3 months)
Led a service team of 12+ waiters, managed service organization and tip distribution, and trained staff to deliver high-quality customer service.
Sommelier
Wine and More
Maintained wine lists and provided expert wine service after completing a two-week wine training program.
Education
Degrees, certifications, and relevant coursework
High School
High School Diploma, General Secondary Education
Completed secondary education and obtained a High School Diploma in 2016.
SVH (Social Hygiene)
Social Hygiene Diploma, Food Safety and Hygiene
Obtained a Social Hygiene Diploma (SVH) relevant to food safety and hygiene practices.
Bachelor of International Business
Bachelor of International Business, International Business
Pursued studies in international business leading toward a Bachelor-level qualification.
Availability
Location
Authorized to work in
Job categories
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