Jack Orozco

Assess clients' needs, determine program eligibility, and develop individualized housing stabilization plans. Provide light case management, crisis intervention, and referrals to community resources.

Guided and assisted customers at stations and bus loops, serving as a knowledgeable point of contact for system modifications and challenges. Provided proactive outreach and responsive assistance to enhance the transit experience.

Analyzed recurring customer issues, maintained up-to-date knowledge of services, and ensured accurate record-keeping. Collaborated across teams to resolve issues and escalated cases to management for investigation.

Advised customers on automotive parts needs in a store with $10,000 daily sales, maintained inventory, and processed returns and warranty requests. Audited and closed out registers daily.

Managed a sales team of ten across four stores, overseeing accounting, sales strategies, supply chain, and production standards. Maintained inventory records, trained new hires, and developed contingency plans for production delays.

Led a construction site team of 14 direct reports, implementing safety procedures and managing accounting, sales, and negotiations. Prepared reconciliation reports and monitored inventory levels for efficient project management.

Oversaw more than 150 projects, leading marketing and logistics efforts and coordinating tourism events with a budget of COP$600 million. Managed a team of 25 and negotiated contracts for optimal rates.

Provided consulting services to improve productivity in two rural communities, optimizing administrative and accounting processes for a contract valued at COP$300M. Organized educational workshops benefiting over 90 women entrepreneurs.

Completed coursework toward a Certificate in Logistics.

Earned a degree in Business Administration with a concentration in International Marketing.