Jackie User

I am a dedicated medical and clinical administrative professional with over 15 years of hands-on experience managing private healthcare practice operations, medical billing, and patient services. I founded and continue to run Dermelite, a specialised laser and aesthetic clinic established in partnership with a physician.

At Dermelite I oversee end-to-end practice administration, financial management, compliance, staff recruitment and training, and the delivery of advanced laser and aesthetic treatments. I introduced streamlined administrative systems that improved claim processing times and reduced billing errors.

I hold recent certifications in medical coding, billing, and healthcare administration, and I am continuously expanding my credentials in health sciences, medical coding (ICD-10 & ICD-11), HIPAA compliance, and bookkeeping. My technical toolkit includes CPT, HCPCS, ICD-10-CM, Solumed, Microsoft Office, and Outlook.

I bring a patient-focused approach, strong organisational skills, and a track record of improving practice efficiency and patient satisfaction. I am adaptable, professional, and committed to maintaining high standards of confidentiality, clinical compliance, and service delivery.