At GEICO, I remotely assessed vehicle damage, determined total-loss status, and managed claims across California from valuation through settlement and payment. I helped build and refine the first virtual total-loss team process and pioneered virtual handling for direct repair partner shops.
I've managed high-volume caseloads while maintaining 99.8% reinspection accuracy in Q1/Q2 2025, and earned GEICO's Chairman's Club twice for production and customer satisfaction.
Earlier, I led store operations, hiring, training, sales, inventory, and associate development at Office Depot and The Home Depot. I also produced deadline-driven newspaper advertising layouts at Vertis, using graphic editing and layout software.
