Nivetha Ravi

I am a ServiceNow Certified IT Professional with 9 years of experience in IT support and incident management. My expertise lies in handling L1/L2 support operations, ticket triaging, troubleshooting, and escalation. I have a proven ability to maintain service availability and ensure timely resolution of incidents in high-pressure 24x7 environments.

In my current role as a ServiceNow Consultant at Evora IT Solutions, I provide L2 support and manage incidents for Siemens Healthineers. I collaborate with stakeholders to understand issues and implement effective fixes while documenting resolutions and creating knowledge base articles. Previously, as a Technology Analyst at Infosys Limited, I delivered L1/L2 production support, coordinated deployments, and trained junior team members, enhancing team performance and service quality.