At Beetech, I respond to customer queries by email and live chat, provide product and service information, and offer technical support where required. I log interactions and resolutions, and escalate complex issues to the relevant departments.
I explain policies and product information clearly, provide personalized guidance, and follow up on customer concerns. I also participate in quality assurance reviews and incorporate feedback to improve my service.
At Malawi Electoral Commission(MEC), I worked as an Elections Management Device Operator, capturing and printing voter information and producing reports. I helped keep registration materials and devices secure and stored information according to established rules.
As a Data Entry Clerk at National Bank of Malawi and ITEC Malawi, I scanned, uploaded, matched, and verified records. I used datastoreDsx server, Microsoft Excel, and Google Sheets while handling confidential information and checking entries for accuracy.
