Looking for a job

CALVIN BENJAMIN

@calvinbenjamin

Message

ICT Technician at Elemech Designs Consulting Engineers who managed ICT infrastructure and created branding materials.

Malawi

Message

What I'm looking for

I aim to use my Advanced Diploma in IT Systems Support and experience in technical fault diagnosis to provide robust ICT solutions, maintain high system uptime, and contribute creative graphic design and administrative support.

At Elemech Designs Consulting Engineers, I managed ICT infrastructure and resolved system errors. I also created company profiles and promotional posters.

At Linkup ICT Solutions, I provided technical assistance for corporate computer systems and networks, and installed and configured business-critical software.

With the Malawi Electoral Commission, I operated biometric registration devices and provided on-site technical support to help minimize system downtime.

I'm currently a Call Centre Agent at TNM PLC, assisting customers with inquiries and basic technical or account issues. My qualifications include City & Guilds diplomas in IT Systems Support and a certificate in Monitoring & Evaluation in Global Health from the University of Washington.

Experience

Work history, roles, and key accomplishments

Current

Call Centre Agent

Current

TNM PLC

Answering incoming customer calls professionally and courteously, assisting with inquiries, complaints, and service requests, and providing accurate information about products and services. Recording interactions, escalating complex issues, and meeting performance targets.

Customer Service Call Handling Complaint Resolution Data Entry Troubleshooting Communication Skills

Biometric Voter Registration & Identification Device Operator

Malawi Electoral Commission

Jan 2024 - Jan 2025 (1 year)

Operated biometric registration devices and ensured accurate voter verification. Provided on-site technical support and troubleshooting to minimize system downtime and collaborated with electoral staff to maintain data integrity.

Biometric Systems Technical Support Troubleshooting Data Integrity Collaboration

ICT Officer & Support Administration Officer

Elemech Designs Consulting Engineers

Jan 2022 - Jan 2025 (3 years)

Managed ICT infrastructure and resolved complex system errors to enhance efficiency. Created branding materials, including company profiles and promotional posters, and coordinated administrative tasks such as documentation and office scheduling.

IT Infrastructure Troubleshooting Graphic Design Branding Administration Documentation

ICT Support Technician

Linkup ICT Solutions

Jan 2021 - Jan 2022 (1 year)

Provided technical assistance for corporate computer systems and networks. Installed and configured business-critical software applications and trained end-users on ICT best practices and system management.

Technical Support Network Troubleshooting Software Installation Configuration User Training