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Ivette Marquetti Castillo

@ivettemarquetticasti

Hotel receptionist at Swissotel, Santa Cruz de la Sierra, managing hotel reservations, guest accounts, and billing.

Bolivia
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At Swissotel in Santa Cruz de la Sierra, I manage hotel reservations and sales, handle check-in and checkout, and process guest accounts and billing. I also coordinate with the HouseKeeping department.

At Hotel Boutique Estancia Bohemia, I supervised reception and cleaning operations and managed reservations, payments, and guest concerns. My experience also includes selling travel services, organizing tours and events, and administering Salón Roroma, where I handled staffing, training, and financial control.

Experience

Work history, roles, and key accomplishments

SL

Estilista Profesional

Salón Belleza Latina

Mar 2020 - Feb 2022 (1 year 11 months)

Realización de servicios de peluquería y estética, atención al cliente y venta de productos complementarios, cumpliendo normas de higiene y seguridad.

HA

Recepcionista Hotelera

Hotel San Alejandro

Mar 2019 - Dec 2020 (1 year 9 months)

Atención personalizada a grupos y turistas, operación de central telefónica, coordinación con proveedores, y gestión de reservas y facturación.

HC

Recepcionista y Conserje Hotelera

Hotel NH Capri

Mar 2015 - Nov 2017 (2 years 8 months)

Gestión de procesos de recepción, cobro de cuentas, atención a clientes, coordinación logística para resolución de incidencias, y asesoramiento al huésped.

Education

Degrees, certifications, and relevant coursework

ES

Escuela de Altos Estudios de Hotelería y Turismo del Sevilla

Recepción Hotelera, Hotel Reception

2013 - 2015

Completed a program in Hotel Reception from 2013 to 2015.

Universidad de La Habana logoUH

Universidad de La Habana

Licenciatura en Educación, Education, Informatics

2006 - 2010

Earned a degree in Education with a specialization in Informatics from 2006 to 2010.

MC

Ministerio del Comercio

Gestión Humana y Relaciones Públicas (Nivel Básico), Human Management and Public Relations

2007 - 2007

Completed a basic course in Human Management and Public Relations from April to October 2007.

ME

Ministerio del Comercio Exterior

Gestión de Capital Humano, Human Capital Management

2006 -

Completed a course in Human Capital Management in October 2006.

EC

Escuela de Altos Estudios de Cubalse

Caja y Chequería, Cash and Checkout

2011 -

Completed a course in Cash and Checkout in September 2011.

IG

IPI Mártires de Girón

Técnico Medio en Informática, Informatics

2001 - 2005

Completed a technical program in Informatics as a Microprocessor Operator from 2001 to 2005.

Tech stack

Software and tools used professionally

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