Camila Natalia Balderrama Baptista

Supervises and coordinates 26 postgraduate units nationwide, ensuring compliance with institutional policies and procedures. Led creation of 7 standardized processes and managed 9 national commercial campaigns.

Coordinated and monitored institutional activities and projects, supporting the implementation of policies and procedures. Promoted to this role from Executive of Planning, Monitoring and Control.

Collected, organized, and analyzed information for institutional management monitoring. Prepared reports and supported planning and control activities across areas.

Provided customer service and managed cash operations, ensuring accurate custody of funds. Adhered to internal policies and updated knowledge of fiscal and tax regulations.

Assisted with customer service, digitization of documents, and administrative tasks. Received training on open investment funds.

Provided customer service and managed cash operations, including invoicing and incident tracking. Promoted to cashier after four months as a waitress.

Managed cash operations, including opening and closing the register and ensuring money custody. Sold tickets for games and provided customer service.

Completed a course on ChatGPT Marketing, focusing on creating complete campaigns with ChatGPT AI.

Completed a course on assertive and empathetic communication.

Completed secondary education and obtained the high school diploma.

Earned a Licentiate degree in Economics.

Completed a postgraduate diploma in Higher Education Based on Competencies and Educational Technology.

Completed training on municipal law, consumer rights, food hygiene, and safety procedures.

Completed training on prevention of money laundering, terrorist financing, and other financial crimes.

Completed basic level Quechua language course.

Grade: B2

Completed English language courses up to B2 level.

Completed a course on principles of customer service.