Ivan Zakharenko
@ivanzakharenko
I resolve high-volume IT support issues across Windows, networks, Active Directory, and remote support tools.
CanadaWhat I'm looking for
At GeeksForLess supporting SE Health, I provide Tier 1 technical support for more than 8,000 staff across Canada. I ranked #1 in customer satisfaction among 17 service desk agents with a 4.98/5 rating while handling 400+ monthly calls and 350+ Jira tickets.
I troubleshoot Windows devices, mobile devices, printers, VPNs, virtual desktops, SharePoint/OneDrive, and office connectivity, and administer Active Directory account tasks. Previously, at Dream Land Property Management, I helped transition operations from spreadsheets to Buildium and supported tenant, vendor, work-order, and compliance processes.
Experience
Work history, roles, and key accomplishments
Technical Support Specialist
GeeksForLess
Jul 2025 - Present (1 year 1 month)
Ranked #1 for customer satisfaction among 17 service desk agents (4.98/5 rating), providing Tier 1 technical support to all 8,000+ SE Health staff across Canada. Field 400+ support calls monthly via NICE CXone and manage 350+ Jira tickets from intake through resolution.
Property Manager
Dream Land Property Management Inc
Dec 2019 - Jul 2025 (5 years 7 months)
Led the transition from manual spreadsheet tracking to Buildium property management software, streamlining data migration and centralizing tenant, lease, and work-order records. Provided administrative and operational support for residential and mixed-use units, assisting with tenant relations, rent collection, work order tracking, and vendor coordination.
Education
Degrees, certifications, and relevant coursework
CUNY Baruch College
Bachelor's Degree, Computer Information Systems
Bachelor's Degree in Computer Information Systems from CUNY Baruch College, completed in 2023.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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