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Ivan QuanIQ
Open to opportunities

Ivan Quan

@ivanquan

Product Trainer with 10 years building engagement-focused enterprise onboarding.

Mexico
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What I'm looking for

I’m seeking strategic leadership roles to drive innovative training solutions, strengthen user adoption, and maximize platform capabilities—bringing my product training expertise and enablement approach to build learning programs that deliver measurable outcomes.

I’m a dynamic Product Trainer with 10 years of experience in product training and development, focused on enhancing user adoption and confidence through engaging learning modules.

In my recent role at Mitratech, I partnered with product management and support teams to keep product documentation and e-learning resources up to date, and I launched client-focused webinars and training content tied to emerging features. I also directed quarterly training curricula using Articulate 360 and LMS platforms, improving new feature adoption by 35% over 12 months.

I bring a strong enablement mindset—building structured training cadences using Articulate 360, LMS platforms, and Salesforce Service Cloud to improve competency and knowledge retention, including a 30% year-over-year lift for 500+ legal professionals. Previously, at Verizon, I led training across 500+ staff using Workday Learning and Zoom, exceeding engagement KPIs and supporting sales-focused objectives.

Experience

Work history, roles, and key accomplishments

MC
Current

Co-Founder Metro Chilango

Metro Chilango

May 2016 - Present (10 years 3 months)

Directed the launch and daily operations of a street photography collective and grew its audience through coordinated social media campaigns. Produced promotional materials and organized photo walks and museum exhibitions in collaboration with local partners.

MI

Product Trainer

Mitratech

Sep 2024 - Apr 2026 (1 year 7 months)

Delivered engaging product training for corporate legal professionals using interactive learning modules and managed enterprise onboarding and enablement initiatives. Launched client-focused webinars and training curricula using Articulate 360, LMS platforms, and Salesforce Service Cloud to improve feature adoption and knowledge retention.

IN

Training Manager

Inlingua

Aug 2019 - Jan 2022 (2 years 5 months)

Coordinated instructor and program enablement across multiple language programs using assessments, blended learning, and knowledge-sharing sessions. Built training curricula and deployed interactive modules with Articulate 360 and Zoom to improve engagement, completion, and instructor adoption.

CO

Head Of English

Colegio Holandes Ochoterena

Jul 2016 - Jun 2018 (1 year 11 months)

Led English curriculum development and faculty workshops, including alignment of assessment frameworks to global standards. Designed English competency modules using Cambridge Assessment tools and used SurveyMonkey and classroom observations to inform instructional adjustments and professional development.

Education

Degrees, certifications, and relevant coursework

Universidad Nacional Autónoma de México logoUM

Universidad Nacional Autónoma de México

Bachelor's degree, English Language and Literature

Earned a Bachelor's degree in English Language and Literature at Universidad Nacional Autónoma de México. Completed a minor in Didactics and graduated in 2017.

Tech stack

Software and tools used professionally

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