Ivan Quan
@ivanquan
Product Trainer with 10 years building engagement-focused enterprise onboarding.
What I'm looking for
I’m a dynamic Product Trainer with 10 years of experience in product training and development, focused on enhancing user adoption and confidence through engaging learning modules.
In my recent role at Mitratech, I partnered with product management and support teams to keep product documentation and e-learning resources up to date, and I launched client-focused webinars and training content tied to emerging features. I also directed quarterly training curricula using Articulate 360 and LMS platforms, improving new feature adoption by 35% over 12 months.
I bring a strong enablement mindset—building structured training cadences using Articulate 360, LMS platforms, and Salesforce Service Cloud to improve competency and knowledge retention, including a 30% year-over-year lift for 500+ legal professionals. Previously, at Verizon, I led training across 500+ staff using Workday Learning and Zoom, exceeding engagement KPIs and supporting sales-focused objectives.
Experience
Work history, roles, and key accomplishments
Co-Founder Metro Chilango
Metro Chilango
May 2016 - Present (10 years 3 months)
Directed the launch and daily operations of a street photography collective and grew its audience through coordinated social media campaigns. Produced promotional materials and organized photo walks and museum exhibitions in collaboration with local partners.
Product Trainer
Mitratech
Sep 2024 - Apr 2026 (1 year 7 months)
Delivered engaging product training for corporate legal professionals using interactive learning modules and managed enterprise onboarding and enablement initiatives. Launched client-focused webinars and training curricula using Articulate 360, LMS platforms, and Salesforce Service Cloud to improve feature adoption and knowledge retention.
Corporate Trainer
Verizon
Jan 2022 - Sep 2024 (2 years 8 months)
Provided standardized corporate product training and facilitated cross-departmental workshops to support adoption of new telecommunications software. Managed quarterly training events and delivered upselling and cross-selling training using Workday Learning and Zoom.
Training Manager
Inlingua
Aug 2019 - Jan 2022 (2 years 5 months)
Coordinated instructor and program enablement across multiple language programs using assessments, blended learning, and knowledge-sharing sessions. Built training curricula and deployed interactive modules with Articulate 360 and Zoom to improve engagement, completion, and instructor adoption.
Training Specialist
Inlingua
Aug 2018 - Oct 2019 (1 year 2 months)
Developed tailored language curricula and instructional materials, facilitated immersive training sessions, and assessed learner progress with actionable feedback. Created multimedia modules and integrated feature updates into training content using Articulate 360 and Adobe Captivate.
Head Of English
Colegio Holandes Ochoterena
Jul 2016 - Jun 2018 (1 year 11 months)
Led English curriculum development and faculty workshops, including alignment of assessment frameworks to global standards. Designed English competency modules using Cambridge Assessment tools and used SurveyMonkey and classroom observations to inform instructional adjustments and professional development.
Education
Degrees, certifications, and relevant coursework
Universidad Nacional Autónoma de México
Bachelor's degree, English Language and Literature
Earned a Bachelor's degree in English Language and Literature at Universidad Nacional Autónoma de México. Completed a minor in Didactics and graduated in 2017.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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