Looking for a job

ivana hachem

@ivanahachem

Restaurant manager at KANZ who coordinated daily service, supervised front-of-house staff, and handled guest experience.

Lebanon

Message

What I'm looking for

I'm interested in roles that combine human resources, hospitality, operations, customer experience, and brand communication.

At KANZ, I oversaw daily restaurant operations, coordinated service flow, and supervised front-of-house staff. I also handled guest requests and feedback and coordinated private events and special occasions.

At FEY, I managed retreat operations, bookings, and guest communication, and prepared booking reports and operational documents. At MIND DYNAMICS, I coordinated HR operations, including recruitment, onboarding, employee records, and payroll coordination.

At MR. INTERNATIONAL — HOUSE OF WINGS, I progressed from Waitress to Supervisor and Branch Manager, supporting branch operations, team training, customer service, and sales performance. I also represented the brand on Instagram and TikTok with on-camera promotional and food content.

Experience

Work history, roles, and key accomplishments

Restaurant Manager

KANZ

Mar 2026 - Sep 2026 (6 months)

Oversaw daily restaurant operations, service flow, and team coordination. Supervised front-of-house staff, handled guest requests, and monitored sales through POS systems.

Restaurant Operations Team Supervision Customer Service POS systems Event Coordination Sales Monitoring

Operations Manager

FEY

Nov 2025 - Jan 2026 (2 months)

Managed day-to-day retreat operations, guest communication, bookings, and customer experience. Handled guest feedback and prepared operational documentation.

Operations Management Guest Relations Customer Experience Booking Management Documentation Social Media

HR Coordinator

Mind Dynamics

Mar 2025 - Nov 2025 (8 months)

Coordinated HR operations across multiple F&B and service businesses. Managed recruitment, onboarding, attendance, employee documentation, and employee relations.

Recruitment Onboarding Employee Relations Attendance Management HR Documentation Payroll Coordination Training

Branch Manager / Supervisor / Waitress

Mr. International

Sep 2022 - Feb 2025 (2 years 5 months)

Progressed from Waitress to Supervisor and Branch Manager. Managed daily branch operations, staff coordination, customer service, and sales performance.

Branch Management Team Supervision Customer Service Sales Performance Social Media Content Creation Instagram TikTok