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Ivana Bou Sleiman

@ivanabousleiman

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Healthcare IT Technical Support Specialist improving clinical systems for secure, reliable patient care.

Lebanon

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What I'm looking for

I’m looking for a role where I can support and optimize hospital clinical IT systems, troubleshoot quickly, and ensure stable, secure operations. I want to grow through hands-on work with collaborative teams and continuous improvement.

I’m a detail-oriented healthcare IT professional with hands-on experience supporting hospital clinical systems, including PhilipsPACS, RIS (WIM), EIS (Worklist), Philips CVIS, and BD Pyxis Automated Dispensing Cabinets. I focus on installing, configuring, and maintaining systems to ensure stable, secure, and efficient operations.

I collaborate with radiology, cardiology, pharmacy, and IT teams to resolve workflow issues and keep integrations running smoothly. I also strengthen reliability through testing, updates, user training, and thorough incident documentation, and I bring a cybersecurity mindset from my Red Team and Blue Team training.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Specialist

Current

Intermedic

Jul 2024 - Present (2 years)

Provided technical and application support for Philips PACS/RIS (WIM), EIS worklists, Philips CVIS, and BD Pyxis automated dispensing cabinets across university hospital environments. Installed, configured, and maintained systems while collaborating with clinical and IT teams to resolve workflow issues and improve operational stability.

Philips RIS (WIM)Philips CVIS BD Pyxis Healthcare IT Support Troubleshooting Clinical Workflows User Training

Final Year Automation Project

Potech

Feb 2024 - May 2024 (3 months)

Developed a centralized Python automation script to streamline takedown request procedures and reduce manual workload. Implemented algorithms to identify hosting locations, validate behavior across diverse environments, and adapt the workflow to different hosting platforms.

Python Scripting Algorithm Development Hosting Location Identification Testing and Validation Workflow Automation Platform Adaptation

Cybersecurity Internship

Potech

Aug 2023 - Jan 2024 (5 months)

Supported red-team and blue-team activities by building Python tooling to extract data via APIs and process JSON responses. Applied OSINT/SOCMINT collection approaches and collaborated with the team to analyze findings and identify security vulnerabilities and threats.