ItsBecka J
@itsbeckaj
I manage front desk, scheduling, billing, and client service operations.
United StatesWhat I'm looking for
I supported prospective students at Empire Education Group through inbound and outbound calls, program inquiries, scheduling, CRM updates, and enrollment workflows in a fast-paced remote call center.
At Mint Dentistry and W Daly Spa – Aveda, I managed patient and guest schedules, check-ins and check-outs, payments, documentation, rescheduling, and service concerns while maintaining a positive client experience. I also supported HIPAA-compliant records, insurance claims, financial agreements, and daily front desk procedures.
I'm organized, communicative, and comfortable balancing high-volume calendars, data entry, call transfers, and client needs across healthcare, education, and service environments.
Experience
Work history, roles, and key accomplishments
Career Advisor
Empire Education Group
Jan 2024 - Present (2 years 7 months)
Served as first point of contact for prospective students through inbound and outbound calls. Built rapport and guided them through program inquiries and scheduling.
Guest Services Associate
W Daly Spa – Aveda
Mar 2022 - Jan 2023 (10 months)
Checked guests in and out efficiently while delivering high-quality customer service. Scheduled and confirmed appointments and handled rescheduling requests.
Guest Relations / Front Desk Concierge
Mint Dentistry
Oct 2021 - Mar 2022 (5 months)
Managed daily patient schedules and maintained accurate appointment logs. Coordinated patient payments, financial agreements, and insurance claims.
Freelance Makeup Artist
Independent Contractor
Provided professional makeup services for on-set productions and creative projects. Collaborated with production teams to meet visual and creative requirements.
Education
Degrees, certifications, and relevant coursework
Southern Crescent Technical College
Associate Degree, Interdisciplinary Studies
Grade: 3.6
Associate Degree in Interdisciplinary Studies with a minor in Business Management and a certification in Technical Support.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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