IEissam elhabachi
@issamelhabachi
IT support specialist and production coordinator skilled in systems, streaming, and operations.
MoroccoWhat I'm looking for
I am an IT support specialist with hands-on experience in hardware, software, networking, and livestream systems, delivering reliable technical support across teams and departments.
I have coordinated production operations using real-time monitoring tools, calculated agent performance for payroll, and produced workforce reports to optimize staffing and efficiency.
My background includes content moderation across multiple languages and regions, part-time IT support at an educational institution, and gaming technical support, demonstrating versatility and strong customer-service orientation.
I hold certifications including CompTIA A+ and Windows Server 2022, and I continually learn tools for content production and troubleshooting to ensure high system availability and seamless operations.
Experience
Work history, roles, and key accomplishments
IT & Technical Support Specialist
SK Shaiku International Media
Mar 2025 - Oct 2025 (7 months)
Delivered IT support and troubleshooting for hardware, software, and network issues and configured AV equipment and streaming software to ensure smooth livestream operations. Edited and managed recorded videos/images to support content production.
Production Coordinator
IOSolutions
Apr 2023 - Jan 2025 (1 year 9 months)
Coordinated daily operations using real-time tools to ensure workflow adherence and prepared workforce reports used for payroll and performance adjustments. Tracked absences, overtime, and training to optimize staffing and agent efficiency.
TEModerated Facebook and TikTok content across Arabic, English, and French for MENA and Pacific markets, ensuring policy compliance and prompt handling of violations. Maintained quality standards across high-volume content streams.
IT Support Technician
Private School Complex
Jul 2021 - Jun 2022 (11 months)
Installed and configured hardware and software, troubleshot issues, maintained antivirus and repaired or replaced damaged hardware to ensure reliable school IT operations. Configured and maintained the school's network infrastructure.
FAGaming Tech Support
FACEIT
Sep 2017 - Feb 2018 (5 months)
Resolved in-game technical issues and moderated live matches for Counter-Strike players, issuing server commands and handling reports of inappropriate behavior or cheating. Enhanced player experience through direct assistance and communication.
Education
Degrees, certifications, and relevant coursework
EPIQ - Technology and Business School
Specialized Technician, Information Technology (Computer)
2022 - 2024
Completed a Specialized Technician program in IT (Computer) focusing on practical IT and development skills.
University Hassan II
Economic Diplomat, Economics / Diplomacy
2017 - 2019
Studied economics with a focus on diplomatic and economic topics leading to an Economic Diplomat credential.
Tech stack
Software and tools used professionally
Availability
Location
MoroccoAuthorized to work in
Social media
Job categories
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