Ismail Nashau

Co-founded a B2B2C merchant-loyalty SaaS platform in the Maldives, handling company registration and overseeing product, merchant onboarding, and growth strategy.

Delivered 85 business-requirement documents and change requests (BRD/CR) with full UAT workload across card products, wallet features, and operational workflows. Led a team of six across processing, contact-centre, credit, digital, and QA, and drove adoption of internal AI/automation tools through handoff, documentation, and staff training.

Managed operational change requests and process-improvement initiatives within the Operations Change Support Unit before restructuring. Built a PowerApps application for HR recruitment to replace a manual, email-based hiring workflow with an automated app-driven process.

Managed daily POS terminal inventory and merchant operations, building automated work processes to simplify procedures and reduce average processing time. Developed PowerApps tools for installations and inspections and automated monthly reporting, and trained team members on protocols and service standards.

Resolved customer questions and complaints across phone, email, and in-branch channels by gathering data, diagnosing issues, and implementing solutions. Prioritized and escalated technical problems when needed.

Coordinated documentation and delivery across multiple GPON/switch network deployment projects by tracking progress, flagging risks, taking corrective action, and reporting to managers and clients on budget, progress, and technical issues.

Maintained and improved quality-control standards, methods, and procedures, inspecting products against design standards. Managed quality documentation for internal and external audits.

Completed Higher School Certificate (HSC) and a High School Diploma at Billabong High EPS International School.

Completed GCE O'Level, SSC, and Certificate I in Information Technology at Dharumavantha School.