At HCL, I cleared a backlog of approximately 2,000 invoices within six months while keeping monthly billing operations uninterrupted. I also reduced meter estimation from approximately 18–20% to 4–6% through root cause analysis and improvements to automated meter reading connectivity.
I presented operational results to senior leadership and coordinated the Guatemala-to-Sri Lanka transition, transferring full ownership on schedule. As Deputy Operations Manager, I maintained Billing BQA above 99% and built an Excel-based solution that eliminated agents’ manual daily VLOOKUP tasks.
