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Isabella Valdez

@isabellavaldez

Message

I coordinate IT service operations, technician dispatch, and complex project workflows.

United States

Message

What I'm looking for

I'm seeking IT Project Coordinator, Technical Project Coordinator, PMO Coordinator, Program Coordinator, or Associate Project Manager opportunities where I can improve workflows, coordinate technical resources, and keep projects and service operations moving.

At Cyber Technology Group, I coordinate daily service operations for a 1,200-client portfolio and direct dispatch and workload allocation for an eight-technician team supporting AV, networking, security, Savant, and Lutron environments.

I've managed service workflows from intake through resolution, including Q360 ticketing, scheduling, parts, pricing, WIP tracking, escalations, and multi-visit projects. I bring a B.S. in Information Technology Management and CompTIA Security+ certification to project coordination and technical service operations.

Experience

Work history, roles, and key accomplishments

Current

Client Services Coordinator — Lead

Current

Cyber Technology Group

Oct 2025 - Present (11 months)

Independently coordinate daily service operations across a 1,200-client portfolio, directing technician dispatch and workload allocation for 8 technicians. Manage end-to-end service workflow including parts coordination, pricing, scheduling, and client escalations.

Q360 Domotz AV Networking Security Lutron Savant Microsoft Office Slack Textline Resource Allocation Dispatch Scheduling WIP Customer Escalation Process Improvement

Project Coordinator — Main Scheduler

Front Range Stone

Oct 2023 - Jan 2024 (3 months)

Managed end-to-end project documentation and workflow coordination, including technical drawings, compliance documentation, and installation scheduling. Coordinated 15+ daily installation appointments across field teams and served as primary liaison among clients, installers, and internal teams.

Project Coordination Scheduling Documentation Compliance Field Team Coordination Communication Skills Workflow Optimization

Project Coordinator — Sales / Purchasing / Inventory

Accent Stove and Spa

Dec 2021 - Jan 2023 (1 year 1 month)

Coordinated project documentation, technical drawings, compliance requirements, and installation scheduling across residential projects. Managed purchase order workflows, inventory tracking, parts coordination, and vendor communication to support project execution.

Project Coordination Scheduling Purchase Order Inventory Management Vendor Communication Client Communication

Management Associate — Insurance Focused

Enterprise Rent-A-Car

Mar 2021 - Nov 2021 (8 months)

Managed client accounts, operational documentation, and service-delivery workflows in a fast-paced corporate environment. Built and maintained relationships with corporate and insurance clients while supporting operational growth and retention.

Account Management Operational documentation Service Delivery Customer Relationship Management Insurance