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Ana Elisa Martínez

@anaelisamartnez

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I lead recruitment and operations teams, improving service delivery, hiring processes, and organizational performance.

Guatemala

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What I'm looking for

I'm looking to lead human-centered recruitment or operations teams where I can strengthen processes, develop people, improve performance, and support strategic organizational growth.

I lead recruitment and operations with a human-centered approach that prioritizes team well-being, development, innovation, excellence, and integrity.

At SISAP, I led hiring across Central America, Colombia, the Dominican Republic, the United States, Paraguay, and Mexico, supporting 44 departments at all seniority levels. I streamlined recruitment through automation and developed personality-based tools to support development plans and cultural fit.

At HCL Guatemala-Xerox, I managed contract setup across three U.S. regions, drove CPI and KPI achievement through root-cause analysis, and led personnel management. As Service Delivery Manager, I managed client relationships, contractual service delivery, and P&L reporting, increasing billable-service visibility from 60% to 90% in 2021.

I also advised Centro Q’anil on finance and customer service, digitalized internal processes to support sales and business continuity during the pandemic, and implemented financial structures for donations. My background includes an MBA, Scrum Master certification, and training in personality analysis, emotional intelligence, and nonverbal communication.

Experience

Work history, roles, and key accomplishments

Recruitment Manager

SISAP

Feb 2024 - Feb 2026 (2 years)

Led hiring processes across multiple countries, supporting 44 departments at all seniority levels. Streamlined recruitment through automation and process innovation, and developed personality-based analysis tools.

Recruitment Automation Leadership Coaching Non Verbal Communication Personality Testing Cultural fit assessment

Operations Manager

HCL Guatemala-Xerox

May 2022 - Jul 2023 (1 year 2 months)

Managed the Contract Setup Department across three U.S. regions, delivering strategic support to Xerox clients. Directed achievement of CPIs and KPIs through Root Cause Analysis and led personnel management.

Operations Management Contract Management KPI Achievement Root Cause Analysis Personnel Management Recruitment Incentive Programs

Service Delivery Manager

HCL Guatemala-Xerox

Jun 2016 - May 2022 (5 years 11 months)

Managed client relationships and service delivery in alignment with contractual expectations. Increased visibility of billable services from 60% to 90% in 2021.

Customer Relationship Management Service Delivery P&L Reporting Billable Services

Business Advisor

Centro Q´anil

Mar 2018 - Oct 2020 (2 years 7 months)

Led digitalization of internal processes, enabling increased sales and ensuring business continuity during the pandemic. Implemented financial structures for donations and optimized resource use.

Digitalization Process Improvement Financial Management Donation Management Resource Optimization

Business Operations Manager

HCL Guatemala-Xerox

Feb 2012 - May 2016 (4 years 3 months)

Led the pre-billing and reporting team, overseeing training, strategic planning, team supervision, and hiring. Designed and implemented QA frameworks and KPIs to drive performance excellence.

Operations Management Pre Billing Reporting Team Leadership Training Strategic Planning QA Frameworks KPI development