Isaac Wairiuko

Manage branch underwriting operations, ensuring adherence to policies and SLAs, prepare quotations and issue policy documents within turnaround times, and conduct small-risk surveys to support business acquisition.

Led branch-level underwriting and claims support, prepared timely quotations, approved documents within authority limits, and supported agents on underwriting and claims issues to maintain service standards.

Managed branch administrative operations including mail, banking, procurement, client onboarding for medical products, and coordination of branch sales and events to ensure operational efficiency.

Processed medical claims efficiently in Actisure, identified suspect claims for escalation, reconciled claims, and responded to client enquiries to meet turnaround targets.

Provided day-to-day IT support across regional schools, installed and maintained LAN connectivity and communication devices, managed IT inventory, and conducted field missions to ensure systems uptime.

Taught mathematics, physics and computer studies while providing IT support, developing infrastructure, managing backups, and deploying software updates to maintain school IT operations.

Supported end users, configured and troubleshot networks and peripherals, and assisted with setup and inspection of new hardware to maintain operational systems.

Pursuing Diploma in Insurance (Module III) with coursework in underwriting, claims and insurance operations.

Completed a Bachelor of Science in Information Technology with focus on IT support, networking and systems administration.

Grade: B+

Completed secondary education and obtained the Kenya Certificate of Secondary Education with a B+ grade.

Completed primary education and obtained the Kenya Certificate of Primary Education with 517 marks.