Margaret Waithira

Evaluated commercial and personal insurance risks, maintaining 96%+ underwriting accuracy and processing 210+ new business applications and renewals annually. Managed policy endorsements, coordinated with brokers and credit control teams, and analyzed renewal portfolios to improve portfolio quality and retention.

Reviewed insurance applications and risk information, determined premium rates across motor, marine, and liability classes, and managed policy documents and renewals. Advised 120+ brokers and clients monthly, supported DMVIC system migration and QMS audits, and onboarded 13+ new staff.

Managed client receipting, petty cash, cashbooks, and bank reconciliations, and prepared insurance quotations, policy documents, and endorsements. Coordinated claims registration and maintained underwriting records while responding to customer enquiries.

Developed and maintained financial systems, policies, and internal controls. Prepared management reports, budgets, financial statements, and performance commentaries, and conducted financial administration and internal audit assignments.

Reviewed underwriting information to support accurate risk assessment and policy processing. Maintained underwriting documentation and prepared data analyses and reports to support underwriting decisions.

Ongoing Master of Business Administration (MBA) program.

Ongoing Young Insurance Professional Programme (YIPP).

Bachelor of Business Administration with Information Technology, specializing in Finance.

Diploma in Insurance, IIK Qualification.

Proficiency in Short Term Reinsurance Practice & Claims Management (PSTRP).

Certified Public Accountant qualification.

Training in Effective Customer Service Skills, Management Basic Skills, Liability Insurance Underwriting and Claims, Motor Insurance Underwriting and Claims, and Insurance Technical Skills.

Training in Emotional Intelligence, Personal Finance Management, and Personal Branding.