Open to opportunities

Isaac Toribio

@isaactoribio

Message

I improve plasma center operations through compliance training, process improvement, and service analytics.

United States

Message

What I'm looking for

I'm looking to improve operational performance through training, compliance, data-driven process improvement, and strong service delivery.

At BPC Plasma, I lead operational training, cGMP compliance, and process improvement to strengthen service consistency and daily performance.

I use Power BI engagement and service metrics to identify workflow and knowledge gaps, adjusting training focus to improve throughput time by 18%. I also built issue-tracking guidance through Donor Relations Management, reducing complaint rates by 15%.

Having progressed from Phlebotomist to Lead Phlebotomist and Operations Supervisor, I bring hands-on donor care, team coaching, conflict resolution, CAPA documentation, and cross-functional coordination.

Experience

Work history, roles, and key accomplishments

Current

Operations Supervisor

Current

BPC Plasma, Inc.

Jun 2022 - Present (4 years 2 months)

Trained and onboarded new hires, documented CAPAs, and monitored daily operations to improve efficiency and reduce errors. Analyzed metrics in Power BI to adjust training, improving throughput by 18% and reducing complaints by 15%.

Training Onboarding CAPA Power BI Data Analysis Process Improvement Cross Functional Collaboration

Lead Phlebotomist

BPC Plasma, Inc.

Jun 2021 - Jun 2022 (1 year)

Coached and directed the phlebotomy team on procedures and quality standards, resolving conflicts and fostering a positive environment. Built rapport with donors to enhance satisfaction and retention.

Team Leadership Coaching Quality Assurance Conflict Resolution Customer Service Confidentiality