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Isaac Pello

@isaacpello

Operations and logistics coordinator at Family Bank Limited who automated payment reconciliation and cut processing turnaround time by 60%.

Kenya

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What I'm looking for

I'm looking to contribute to organizations that value innovation, diversity, and purpose, where I can improve operational quality and make a positive impact.

At Family Bank Limited, I implemented automated payment reconciliation using SQL and Excel macros, reducing manual validation time by 25% across 2,500 daily transactions and decreasing error rates by 40%.

As Clearing Manager, I supervised and developed a seven-person team, redesigned workflows, and adopted automation to reduce processing turnaround time by 60%. I managed daily clearing volumes while maintaining 100% SLA adherence and 99.5% operational accuracy.

Earlier at Family Bank Limited, I supervised static data operations, reconciled Nostro accounts, and verified trade settlements via SWIFT and RTGS. I also introduced dual-control checks that eliminated 85% of financial inconsistencies before settlement.

As an Operations Officer, I analyzed electronic payment discrepancies across Oracle ERP and SWIFT logs, helping reduce escalations by 50% and errors by 25%. I hold a Higher Diploma in Science in Computing from Griffith College, Dublin.

Experience

Work history, roles, and key accomplishments

Clearing Manager

Family Bank Limited

Jul 2021 - Jan 2024 (2 years 6 months)

Implemented automated payment reconciliation using SQL and Excel macros, reducing manual validation time by 25% and error rates by 40%. Supervised a 7-person clearing team, improving processing turnaround time by 60% and ensuring 100% SLA adherence.

SQL Excel Macros Pivot Tables Process Improvement Team Leadership SLA Adherence Root Cause Analysis Client Negotiation Automation Workflow Redesign

Supervisor, Static Data

Family Bank Limited

Sep 2014 - Jun 2021 (6 years 9 months)

Supervised operations staff and coordinated escalated payment inquiries, achieving 99% case closure within 24 hours. Reconciled Nostro accounts and processed high-value payments via SWIFT and EFT with 100% accuracy, maintaining compliance with AML and CBK regulations.

Swift RTGS EFT Nostro Reconciliation AML Compliance Sanctions Screening Team Coaching Performance Management Process Improvement Regulatory Reporting

Operations Officer

Family Bank Limited

Aug 2012 - Sep 2014 (2 years 1 month)

Led root cause analysis for electronic payment discrepancies, reducing escalations by 50% and error levels by 25%. Coordinated with compliance and operations teams to execute client instructions and complete due diligence checks.

Root Cause Analysis Oracle ERP Swift Compliance Due Diligence Reconciliations Attestation