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Irfan Syed

@irfansyed1

Logistics Specialist at Amazon who coordinated warehouse and carrier networks and managed freight, dispatches, and delivery SLAs.

India

Message

At Amazon India Pvt Ltd, I managed logistics and SLAs across warehouses and carriers, coordinating inbound and outbound freight and customer dispatches across time zones.

I optimized load scheduling and capacity planning while collaborating with multi-modal carriers. I also resolved disruptions through ticket- and call-based coordination to address operational bottlenecks and transit delays.

In Amazon's HR operations, I supported associates and corporate employees with time-off, resignation, termination, and appeal inquiries. I also resolved pay discrepancies and supported payroll processing, attendance procedures, and offboarding.

Earlier, I managed daily center operations at Cultfit Healthcare Pvt Ltd and produced SEO-optimized web content at One Call Web Design & Digital Marketing Services.

Experience

Work history, roles, and key accomplishments

Logistics Specialist / ROC Specialist

Amazon India Pvt Ltd

Jun 2024 - Mar 2026 (1 year 9 months)

Managed end-to-end logistics and SLAs across a distributed network of warehouses and carriers, coordinating asynchronously across time zones. Optimized load scheduling, capacity planning, and multi-modal carrier collaboration to meet delivery targets.

Logistics Management SLA Management Capacity Planning Multi Modal Transportation Load Scheduling Risk Mitigation Asynchronous Communication Time zone Coordination Ticketing Systems Amazon SIM

Senior Assistant HR

Amazon India Pvt Ltd

Sep 2023 - Mar 2024 (6 months)

Supported NAFC associates and corporate employees remotely, providing guidance on time off, resignations, terminations, and appeals via ticketing and virtual channels. Resolved complex pay discrepancies and remuneration irregularities.

HR Operations Ticketing Systems Payroll Audits Salary Discrepancy Resolution Employee Relations Virtual Communication

Assistant HR / ERC Associate

Amazon India Pvt Ltd

Mar 2022 - Oct 2022 (7 months)

Handled leave inquiries, medical documentation review, and time-tracking/attendance procedures for associates and corporate employees using HRIS and ticketing systems. Resolved remuneration issues through SIM tickets and facilitated structured termination, resignation, and offboarding processes.

HRIS Ticketing Systems Time and Attendance Tracking Leave Management Offboarding Salary Incentive Resolution

Associate Manager

Cultfit Healthcare Pvt Ltd

Feb 2021 - Feb 2022 (1 year)

Managed and streamlined daily center operations, maintained SOP compliance, facilitated internal audits, and resolved customer inquiries. Directed the sales team to consistently achieve monthly membership targets.

Operations Management SOP Compliance Internal Auditing Customer Service Sales Strategy Team Leadership

Content Writer Executive

One Call Web Design & Digital Marketing Services

Feb 2020 - Feb 2021 (1 year)

Produced SEO-optimized web content aligned with client objectives, enhancing visibility, rankings, and website traffic. Partnered remotely with clients on content strategy while maintaining high editorial and proofreading standards.

SEO Content Writing Keyword Optimization Proofreading Client Communication